Overall Role Description (KRA):

Overall RoleDescription (KRA) :
The Customer Order Analyst is responsible for: Validating and ensuring the quality of all Dassault Systmes (DS)software solutions Purchase Orders received from resellers orcustomers (indirect or direct sales) Assessing the need for physical media (DVD, USB Key) and softwarelicense keys Contributing to maximize resellers or customers satisfactionworldwide in a demanding and exciting environment

Responsibilities

• Analyze Purchase Orders coming from Resellers or Sales teamsaccording to DS policy and make the decision to approve or rejecto Check the creditworthiness of the customerso Review agreements in line with Legal and DS requirementso Perform Special Bid Offer verification when attached to aPurchase Order
• Determine and validate what needs exist for License Keys
• Identify and approve what needs exist for Media Shipments
• Create specific Orders to maintain software installed base quality andintegrity (Termination or transfer of license, change in reseller and / orsales channel)
• Audit samples of Purchased Orders automatically approved in thesystem to maintain quality of submissions made by eligible resellersand customers
• Other reporting or special assignments as needed
• Deliver in time and according to agreed SLA quality and efficiencyrequirements

Skills Required

• Fluent English
• Strong analytical skills
• Customer service oriented
• Ability to work in cross-functional teams
• Ready to work in a multi-cultural environment Order Processing experience preferred
• Experience within the Software Industry preferred
• 0-1 years experience in software sales or finance administration preferred

Work Location: Pune

3. Technical Interview

Contact person: KIRTI

About 3D PLM:

3DPLM Software Solutions Limited (3DPLM) is joint venture between Geometric Limited and Dassault Systems. Dassault Systems is a French company that specializes in Product Life cycle Management (PLM) solutions and we are the 2nd largest R&D lab for Dassault Systems. 3DPLM provides lot of learning opportunities in a friendly and supportive work environment. 3DPLM was established in the year 2002, to basically work on product development, industrialization, maintenance, documentation, and market support for cutting-edge and innovative products like CATIA, ENOVIA VPLM, ENOVIA SmarTeam, ENOVIA MatrixOne, DELMIA, SIMULIA, and SolidWorks.

We’ve been getting better every day, since 2002. We do that because of people like you. People with a “can do” attitude who have helped us build a unique and successful company.
Company URL: www.3dplmsoftware.com