Technical Support Associate – Service Desk

Company: Mphasis Limited

Experience: 0 – 1 yrs

Location: Pune

Mphasis Limited Careers Walkin Interview 25th November – 2nd December 10 AM

We are hiring for Technical Support Associate – Service Desk (Voice process)

Job Responsibilities

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Skills

Good communication skills Basic technical knowledge Ready to work in 24/7 work environment Operating the computer, OS and Knowledge base navigation Active listening and probing skills Analytical skills Remote desktop skills

Eligibility (Qualification) HSC: – Minimum 12 months of Int. voice or 24 months of domestic or non-voice or Non-BPO Work Experience SSC + 3 Years of Polytechnic Diploma :- (Experience /Freshers can also apply) HSC + 3 Years of Polytechnic Diploma :- (Experience /Freshers can also apply) Graduation – any Stream :- (Experience /Freshers can also apply) B. Tech/ B.E. Freshers are eligible :- (Current year pass-out Aggregate (%) percentage should be 60% or below 60 %)

Job Location: Pune

Walk in Dates : 25th Nov 2016 to 2nd Dec 2016. (No Walk-in on Sunday)

Time: 10:00 AM to 4:00 PM

Contact: Nitin/Imran

Venue:

Mphasis, EON free zone,

Cluster C, Ground floor,

Kharadi,

Pune 411014