Additional benefits – Sodexo, transport allowance (If applicable), Night Shift allowance, Over time.An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description :

Customer Service Associate- VCS- India:

VCS (VIRTUAL CUSTOMER SERVICE)

The virtual customer service refers to the customer service sites, in which many of our associates WORK FROM HOME assisting customers.

• Excellent command over written and verbal English communication.
• Pronounced affinity to Internet and technology.
• Excellent typing speed.
• Has Internet connection > 25MBPS.
• Has a quiet and undisturbed room to work-should have someone to handle all personal things at home, it is MANDATE to dedicate 8 hours to work.
• Has power back-up
• Willingness to work in flexible shifts and week offs (early and late shifts, weekends, overtime as required)
• Salary range 1.87lpa to a maximum of 2.26lpa (depends on the experience)
• Eligibility : Minimum 12th Pass. Fresher and Experienced can apply
• Training Timings: During the initial days of training, the new hires will come to work for the first two weeks, followed by three times a week till the end of the graduation ramp. Once they have graduated, will have site visits once a month