Software Support Engineer posted Today
Company:Amdocs Development Center India Pvt Ltd
Experience : 0 - 3 Years
The Technical Support Engineer is a key member of the APS (Amdocs Product Support) team. As part of a world class support organization, you will be working in a team of technical support experts providing support to Amdocs customers Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Engineers are responsible for providing resolution to issues within the parameters of contractual Service Level Agreements (SLAs). Your role may require you to travel and support customers on site as well as participate in extended support schemes from time to time.