TIS Service Desk

Administrator Service Desk

GLOBAL INFRASTRUCTURE SERVICES

Company: Wipro

Location: Pune

Experience : Freshers Job Code : 487000

Mandatory Skills: TIS Service Desk

Job Description: Key skills required for the job are: TIS Service Desk (Mandatory) As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement

Minimum work experience:0 – 1 Years

Roles & Responsibilities:

Minimum Experience Required: Freshers Mandatory Skills: TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management Desirable Skills: Language Skills: English Language

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