4th July to 7th July Amazon

Walk-in for Customer Service Associate from 4th July to 7th Jul 2017

Company: Amazon Development Centre (India) Pvt. Ltd.

Experience: 0 – 5 yrs

Location: Pune Amazon Development Centre (India) Pvt. Ltd.

Time and Venue:

4th July – 7th July , 11 AM onwards

Amazon Development Centre India Pvt. Ltd, Trion IT Park, Survey No: 35, 7 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,, PUNE, Maharashtra – 411014,India

We invite Freshers and Experienced candidates with good communication skills for below role.

Current Role :Customer Service Associate
Walk-in dates : 4th July to 7thJuly 2017 (Monday to Friday)
Timings: 11AM to 2PM

Venue: Amazon Development Centre India Pvt. Ltd, Trion IT Park, Survey No: 35, 7 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,, PUNE, Maharashtra – 411014,India

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Compensation details: INR 1,79,000- INR 2,62,000 PA


Additional benefits – Transport Allowance (If applicable), Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required
Communication Skills:
Willingness to work in 24*7 enviornment

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications required:

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Company Profile:

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Recruiter Name:HR

Contact Company:Amazon Development Centre (India) Pvt Ltd

Address:Amazon Development Centre India Pvt. LtdTrion IT Park, Survey No: 357 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,PUNE,Maharashtra,India 411014

Website: http://careers.amazon.in/

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