Technical Support Associate - Service Desk
Company: Mphasis Limited
Experience: 0 - 1 yrs
Location: Pune
Mphasis Limited Careers Walkin Interview 25th November - 2nd December 10 AM
We are hiring for Technical Support Associate - Service Desk (Voice process)
Job Responsibilities
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Details at Punecareer
